Prepare with Genesys GE0-601 exam torrent, pass for sure
Updated: May 26, 2026
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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Managed IP Phone Configuration and Templates
- Overview of Client Templates
- Configuring ACD
- Overview of Interaction Center Business Manager
- Workgroups ACD Skills
- Introduction to ACD Tools
- Understand the configuration options available for ACD/Skills-Based routing
- Basics of Interaction Reporter
- Basics of Interaction Supervisor
- Status Messages, Account Codes, and Wrap-up Codes
- Configuring Client Button and Queue Columns
- Managed IP Phone Network Provisioning
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Identify the components of the Interaction Administrator interface
- Using Response Management Libraries
- Managing Licenses
- Security and Compliance Enhancements
- Introduction to PureConnect Application Suite
- Configuring Stations
Configuring Call Flows
- Structure of a Node
- Create and configure operations that comprise an Interaction Attendant menu
- Manage Voice Prompts
- Overview of Default Profile
- Email Schedules
- Standard Inbound Operations
- Default Auto Attendant set of menus and operations
- Publish, import, and export a new Interaction Attendant configuration
- Recognize and use the files and storage structure used by the Interaction Attendant
- Email Operations
- Overview of Custom Profiles
- Schedule Configuration
- Overview of Default Schedule
- Email Profiles
- Overview of Interaction Attendant user interface
- Queue Operations
Interaction Center Certified Engineer (ICCE) Bootcamp
- Understanding Lines and Groups
- TroubleShooting
- Configure SIP addresses
- Configure Interaction Media Server
- Interaction Center Security Methods
- Configuring IC Switchover Process
- Interaction Subsystems
- SIP Station Configuration
- Interaction Center Architecture
- Codecs
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- Dial Plan
- Log Retrieval Assistant
- IC Survey File
- Using Interactive Update Client
- License Management and Allocation
- Interactive Update Provider Overview
- Licensing Users and Stations
- Configure Line Groups
- IC Licensing Overview
- Running Setup Assistant
- Interaction Center Platform Overview
- New License Generation
- Database Server
- Reporting Tables
- DID/DNIS Routing
- Installing IC and Interaction Media Server
- WireShark Analyzer
- SIP Line Configuration
- SIP Proxy
- DHCP
- Log Viewer
- Configure Regionalization
- Directory Server
- IC System Manager
- Gateways Overview
- Post Installation Configuration
- DNS Server
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