Prepare with Genesys GE0-807 exam torrent, pass for sure

Updated: May 29, 2026

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Genesys GE0-807 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Genesys Voice Platform Integration
  • SIP Server Scaling And Performance
  • HA & Scalability Considerations
Topic 2
  • Run Setup Program For SIP Server Installation
  • Verify SIP Server Has Started
  • Run Setup Program For Network SIP Server Installation
Topic 3
  • Configure Routing Point For Network SIP Server
  • Configure SIP Server Connections
  • Unix Virtual IP Configuration And Scripting
Topic 4
  • Describe When SIP Classifies Call Categories
  • Monitoring SIP Server 8 Deployment
  • Describe How Emulated Agents Are Used
Topic 5
  • Remote Supervision (Including Support For Multi-Site Supervision)
  • Regular And Emergency Call Recording
Topic 6
  • Designing A SIP Server Solution
  • Associate An ACD Queue With A Routing Point
  • Inbound
  • Outbound Calls
Topic 7
  • Determine When To Use Network SIP Server (Primarily For Policy Based Load Distribution)
Topic 8
  • Describe Overview Of Genesys IP Products And The Role Of The Genesys SIP Server
Topic 9
  • Describe Voip Protocols (Signaling Protocols And Media Protocols)
  • Describe The Basics Of The SIP Protocol And SDP
Topic 10
  • Configuring Genesys Media Server Applications
  • Genesys Media Server Deployment
  • Genesys Media Server Features
Topic 11
  • Describe SIP Deployment Considerations
  • Software And Hardware Requirements
  • Open Standard SIP Architecture
Topic 12
  • SIP Server Product Overview
  • General Architecture
  • Overview Of Genesys SIP Solution Components
Topic 13
  • Explain Interoperability Conditions
  • Remote Server Registration
  • Overall Deployment Components
Topic 14
  • Describe The Key Features And Benefits Of The Genesys SIP Server
  • Endpoint Service Monitoring
Topic 15
  • Class Of Service (Including Trunk Capacity Configuration)
  • Integrated With A Third Party Softswitch
Topic 16
  • Associating An ACD Queue With A Routing Point
  • Overview Of Stream Manager
  • Registering A Softphone In SIP
Topic 17
  • Microsoft NLB Configuration And Scripting
  • Network SIP Server Installation
  • SIP To T-Lib Mapping And T-Lib To SIP Mapping
Topic 18
  • Describe How And When To Configure Business Call Parameters
  • Describe How To Configure After Work Calls

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

  • ADSL
  • MSML
  • KVM / USB Answer: B,C
  • NETANN

Which protocol is SIP Server using when in communication with Softswitch?

  • T-Lib
  • Proprietary protocol Answer: C
  • CTI protocol
  • SIP

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

  • 101%
  • 130%
  • 120%
  • 150% Answer: B

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

  • via
  • From
  • To
  • contact Answer: A

Which statements are correct?

  • Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
  • Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
  • Genesys Media Server supports Treatments Answer: B
  • The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

  • m=audio 0 RTP/AVP hold
  • a=sendrecv
  • a=rtpmap:0 hold
  • c=IN IP 0.0.0.0
  • C=INIP 192.168.1.199 Answer: D

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

  • 1
  • 3
  • 6
  • 9 Answer: A

How is the Genesys SIP Server licensed?

  • per Agent Answer: A
  • per seat
  • per running instance
  • per any DN

What is the response to REFER when the REFER method is used?

  • 202 Accepted
  • C ACK
  • 200 OK
  • 183 session in Progress
  • C NOTIFY Answer: A

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

  • INVITE
  • INITIATE
  • PUBLISH
  • REFER
  • MESSAGE Answer: A,D

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