Updated: Jul 16, 2026
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1. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A) HP Wolf Protect and Trace
B) HP pc BIOS Asset Tagging service
C) HP Active Care
D) HP Defective Media Retention
E) HP Deinstallation Services
2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
3. Name a benefit of HP Active Care, powered by HP TechPulse.
A) Automatic performance tuning based on feedback
B) Proactive issue identification and remediation
C) Ability to actively change the security policies in response to threats
D) Actionable device and employee insights whether online or offline
4. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A) Customer is not set up for remote working
B) Customer needs to focus on CapEx rather than OpEx.
C) Employees are less productive due to maintenance issues.
D) Customer is facing increased cyberthreats.
E) Changing trends have had a negative impact on business performance.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,C |
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