Prepare with HP HP5-H10D exam torrent, pass for sure
Updated: Jul 18, 2026
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HP HP5-H10D Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Delta - Selling HP PPS ServiceOne Services |
| Exam Number: | HP5-H10D |
| Certificate Validity Period: | 2 years |
| Related Certifications: | HP Sales Certified - PPS ServiceOne Services |
| Exam Duration: | 90 minutes |
| Exam Price: | $120 USD |
| Exam Format: | Multiple Choice, Single Response, Multiple Response |
| Available Languages: | English |
| Passing Score: | 70% |
| Real Exam Qty: | 50-60 |
| Recommended Training: | HP PPS ServiceOne Sales Training HP Partner Ready Portal |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP5-H10D Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Valid HP Sales Certified - PPS ServiceOne Services certification; intended for delta update only |
| Official Syllabus URL: | https://certification-learning.hp.com/ |
HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements |
| HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - Delta update changes from previous version - PPS portfolio positioning |
| Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Care Pack services and contractual services - Deployment and support services |
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Terms, conditions and eligibility rules - Renewal and extension policies |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A) HP Custom Contractual Services
B) HP Deployment Services
C) HP Care Pack Services
D) HP Standard Contractual Services
2. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
A) Asset Tagging
B) Defective Media Retention
C) Installation
D) Tracking and Recovery Services
3. How should you counter the following objection?
"The standard warranty is sufficient."
A) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
B) HP Care Packs give you predictability and greater control on TCO.
C) HP Care Packs expedite repairs to reduce downtime.
D) HP Care Packs allow you to choose from various options that best suit your needs.
4. Which statements help you discover needs of HP Contractual Services? (Select three.)
A) Is it to cover new equipment?
B) Would the customer benefit from an up-front payment?
C) Does the customer environment contain multi-vendor equipment to support?
D) Is there an RFP for services?
E) Does the customer need to have one service agreement per serial number?
F) Would the customer fleet support solution benefit from onsite engineers?
5. Which HP Care Pack Services option is considered a Risk Mitigation service?
A) Asset Tagging
B) PC Tracking and Recovery
C) Printer and Accessory Installation
D) Offsite Repairs
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C,D,F | Question # 5 Answer: D |
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