Prepare with ISEB ISEB-ITILF exam torrent, pass for sure
Updated: May 31, 2026
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A) Perform an activity
B) Be accountable for the outcome of an activity
C) Be kept up-to-date on the progress of an activity
D) Manage an activity
2. Access management is closely related to which other process?
A) Information security management
B) Change management
C) Capacity management only
D) 3rd line support
3. Which one of the following is an objective of service catalogue management?
A) Negotiating and agreeing service level agreement
B) Ensuring that the service catalogue is made available to those approved to access it
C) Negotiating and agreeing operational level agreements
D) Only ensuring that adequate technical resources are available
4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A) Service level management
B) Financial management
C) Risk management
D) Demand management
5. Which one of the following statements is CORRECT?
A) The configuration management system is part of the known error database
B) The configuration management system is part of the configuration management database
C) The service knowledge management system is part of the configuration management system
D) The configuration management system is part of the service knowledge management system
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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