Prepare with ISEB ISEB-ITILV3F exam torrent, pass for sure
Updated: Jun 19, 2026
No. of Questions: 162 Questions & Answers with Testing Engine
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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
A) Service Asset and Configuration Management
B) Event Management
C) Performance Management
D) Service Level Management
2. What is the BEST description of an Operational Level Agreement (OLA)?
A) An agreement between the service provider and another part of the same organization
B) An agreement between the service provider and an external organization
C) A document that describes to a customer how services will be operated on a day-to-day basis
D) A document that describes business services to operational staff
3. Which of the following is a responsibility of Supplier Management?
A) Development, negotiation and agreement of Organisational Level Agreements
B) Development, negotiation and agreement of Service Level Agreements
C) Development, negotiation and agreement of the Service Portfolio
D) Development, negotiation and agreement of contracts
4. Which of the following do Service Metrics measure?
A) The end to end service
B) Processes and functions
C) Infrastructure availability
D) Maturity and cost
5. Which of the following is NOT a FUNCTION?
A) Service Desk
B) Application Management
C) Incident Management
D) Technical Management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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