Prepare with EXIN ITILFND_V4 exam torrent, pass for sure
Updated: Jul 28, 2026
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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / PeopleCert |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Format: | Multiple-choice, Closed book, Online proctored or test center |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, Chinese (Simplified), Japanese, German, French, Spanish, Portuguese |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Recommended Training: | EXIN Accredited Training Partners AXELOS/PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL 4 Foundation Registration |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| Topic 2: ITIL Service Value System (SVS) | - Continual improvement - Guiding principles - Service value chain - Opportunity, demand, and value - Governance |
| Topic 3: Key Concepts of Service Management | - Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation |
| Topic 4: ITIL Practices Overview | - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) |
EXIN ITIL 4 Foundation Sample Questions:
1. Which is an activity of 'problem identification'?
A) Establishing problem workarounds
B) Analyzing information from software developers
C) Establishing potential permanent solutions
D) Analyzing the cause of problems
2. When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?
A) Considering different methods of communication for the different audiences
B) Basing decisions about the initiative on visible data
C) Ensuring everyone involved in the initiative is in agreement about it before starting
D) Communicating information about the initiative to other parts of the organization
3. Which is a description of service provision?
A) A way to help create value by facilitating outcomes that service consumers need
B) Cooperation between two organizations to ensure that a service delivers value
C) A formal description of one or more services, designed to address the needs of a service consumer
D) Activities that an organization performs to deliver services
4. Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?
A) Only add controls and metrics when they are needed
B) Design controls and metrics first, then remove those not adding value
C) Design controls and metrics and add them individually until all are implemented
D) Only add controls and metrics that are required for compliance
5. Which practice performs reviews to ensure that services continue to meet the needs of the customers?
A) Service level management
B) Change enablement
C) Monitoring and event management
D) Service desk
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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