Prepare with EXIN ITILFNDv4 exam torrent, pass for sure
Updated: Jul 28, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime, no renewal required |
| Exam Format: | Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $385 / €340 / £295 |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Polish, Dutch, Danish, Finnish, Norwegian |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Recommended Training: | EXIN Accredited Training Providers Official AXELOS ITIL 4 Resources |
| Exam Registration: | PeopleCert Registration EXIN Official Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Focus on value - Progress iteratively with feedback - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Start where you are - Keep it simple and practical |
| Topic 2: ITIL Service Value System | 25% | - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement - Purpose and components of the Service Value System |
| Topic 3: ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Topic 4: Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
| Topic 5: Key Concepts of ITIL 4 | 15% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations, people and culture |
EXIN ITIL 4 Foundation Sample Questions:
1. Which is a purpose of release management?
A) To handle user-initiated service requests
B) To move hardware and software to live environments
C) To make new and changed services available for use
D) To protect the organization's information
2. Which practice provides a communications point for users to report operational issues, queries and requests?
A) Relationship management
B) Incident management
C) Continual improvement
D) Service desk
3. Which statement about service offerings is CORRECT?
A) The same product can be used as a basis for more than one service offering
B) Service offerings describe how providers and consumers cooperate to co-create value
C) Service offerings include the transfer of goods from the consumer to the provider
D) Each service should be described to consumers as a single service offering
4. Which should be handled by 'service request management'?
A) A request to change a target in a service level agreement
B) A request to provide a laptop
C) A request to resolve an error in a service
D) A request to implement a security patch
5. Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows
A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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