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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) H.323 or SIP ports configured and in service.
B) The correct number of AAEP and POM licenses for features required.
C) A separate application server is required to run POM applications.
D) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
E) A remote database.

2. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
C) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
D) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign

3. After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)

A) The specified VoIP gatekeeper or SIP gateway is incorrect
B) The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
C) The Postgres service on the Experience Portal manager (EPM) is not running
D) One or more MPP system resources are overloaded

4. Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A) Verify that the database is valid and is functioning.
B) Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
C) Verify that the application server is working correctly.
D) Verify that the Media Processing Platform (MPP) is operational.

5. Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

A) MS SQL Server 2000
B) Oracle 0.0 or higher Id
C) Informix 9.21.UC4
D) Postgres 8.2.3 or higher
E) Sybase 12.5 or higher

Solutions: