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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) Xen, Hyper-V
B) Virtual Server 2008, vSphere
C) VMwareESXI3.x, vSphere
D) FSXI 3x, Virtual Server 2005 R2
E) CoWare, Xen

2. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Location, Department, Team
B) Site, Department,Team
C) Site, Virtual Site,Virtual Group
D) Site, Department, Team, Virtual Site, Virtual Group

3. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) You need to useaSolaris User.
B) The CMS Supervisor must beinstalledon the ACCCM Server.
C) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
D) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
E) You can connect to all versions of CMS with the Openlink driver.

4. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Main details area
B) User/agent action bar
C) Quick Search
D) Organization Chart action bar

5. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Job
B) Task
C) Actions
D) Schedule

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