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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
B) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
C) To IP Office and anchored In IP Office: A-6
D) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

2. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) Each Avaya Contact Center Select voice agent license includes a recording license.
B) It offers live monitoring of voice and screens.
C) It provides reporting such as how many times a call was put on hold.
D) No additional licensing is needed to allow any user call recording via a button.

3. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A) 350
B) 250
C) 450
D) 150

4. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

A) it adds Outlook access to the one-X Portal desktop.
B) It adds Outlook access to the Avaya IX Workplace Client for IP Office.
C) it adds a subset of one-X Portal functionality to the Outlook window.
D) It adds Avaya IX Workplace Client functionality to the Outlook window.

5. Refer to the IT-FAC scenario and exhibits.



The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)

A) It operates on a separate DECT network.
B) It uses a line of ruggedized endpoints.
C) It supports off-premise connectivity.
D) It utilizes the WiFi network of APs.

Solutions: