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NEW QUESTION 46
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
- A. the CCMA
- B. the Multimedia Contact Manager
- C. the E-mail Manager
- D. the Outbound Campaign Management Tool
Answer: D
NEW QUESTION 47
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Access and Partition Management
- B. Multimedia
- C. Contact Center Management
- D. Configuration
Answer: D
NEW QUESTION 48
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. Maximum Open Duration
- B. Logoff Terminal State
- C. Hot Desking
- D. New Contact Presentation
Answer: D
NEW QUESTION 49 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop externally in the agent's Conferencing software
- B. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- C. Launch the screen pop Internally in the tab of the Agent Desktop
- D. Launch the screen pop externally on the user's browser
Answer: C
NEW QUESTION 50
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. what priority the Email was sent with (priority groups)
- B. when the Email was received (office hours)
- C. specific characters, words or phrases In the Email message (keywords)
- D. the Skillset the [mail was sent to (skillset groups)
- E. who the Email was sent from (sender groups)
Answer: B,C,E
NEW QUESTION 51
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Getting workitem status
- B. Accessing the address book
- C. Transferring the call
- D. Copy the calling number from the workitem.
Answer: D
NEW QUESTION 52
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. contact Center Manager Administration (CCMA)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Multimedia (CCMM)
- D. Avaya Agent Desktop (AAD)
Answer: C
NEW QUESTION 53
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. SIP
- B. Avaya Aura Media Server (AAMS)
- C. Contact Center Manager Server (CCMS)
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION 54
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?
- A. Configuration
- B. Access and Partition Management
- C. Multimedia
- D. Contact Center Management
Answer: B
NEW QUESTION 55
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. Contact Center Database Maintenance Utility
- B. Control Utility
- C. System Control and Monitor Utility
- D. CCMM Data Management
Answer: D
NEW QUESTION 56
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Outbound Message Handler
- B. the Rules Engine
- C. the Inbound Message Handler
- D. the Outbound Campaign Management Tool
Answer: A
NEW QUESTION 57
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. Multimedia is added to the skillset name.
- B. A multimedia prefix is added to the skillset name.
- C. A multimedia disposition code is added to the skillset.
- D. A multimedia suffix is added to the skillset name.
Answer: C
NEW QUESTION 58
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
- A. Customized Web pages, displays to the customer.
- B. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- C. The External Web server determines the skillset andpriority assigned to the contact.
- D. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
Answer: D
NEW QUESTION 59
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall License Server
- B. Inbound Mall Manager Server
- C. Inbound Mail Application Server
- D. Inbound Mail Server
Answer: D
NEW QUESTION 60
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard HTML file or flattened HTML file
- C. Single standard CSV file or flattened CSV file
- D. Single standard XSD file or flattened XSD file
Answer: A
NEW QUESTION 61
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)
- A. Corporate Email server
- B. FTP server
- C. Corporate Web server
- D. Terminal server
Answer: A,C
NEW QUESTION 62
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