Practice Examples and Dumps & Tips for 2023 Latest 500-052 Valid Tests Dumps
Latest [Dec 26, 2023] 100% Passing Guarantee - Brilliant 500-052 Exam Questions PDF
The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
NEW QUESTION # 40
How is the default eMail address in the eMail Subsystem Configuration page used?
- A. It becomes the From address in the Send eMail step if no address is specified.
- B. It is used if no email contact is specified in the Create eMail step.
- C. It receives all mail sent in the Send eMail step as a bcc.
- D. It is the From address for emails sent by agents using Agent E-mail.
Answer: A
NEW QUESTION # 41
Select a statement about the Call Subflow step that is not true.
- A. A subflow can access all variables in the calling script.
- B. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
- C. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
- D. The same subflow can be invoked from different scripts.
Answer: A
NEW QUESTION # 42
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
- A. the system page on Cisco Unified Contact Center Express Administration
- B. Cisco Unified Communications Operating System Administration
- C. Cisco Desktop Administration
- D. Control Center on Cisco Unified Contact Center Express Service ability
Answer: D
NEW QUESTION # 43
Which statement is true about Cisco Context Service?
- A. Every customer is mapped to a maximum of one POD.
- B. A POD can map to multiple fieldsets.
- C. A POD can map to a fieldset.
- D. The runtime connector is responsible for account and password management
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 44
An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
- A. Cisco Unified CCX Premium
- B. Cisco Unified CCX Standard
- C. Cisco Unified CCX Enterprise
- D. Cisco Unified IP IVR
- E. Cisco Unified CCX Enhanced
Answer: E
NEW QUESTION # 45
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Explanation
According to the Cisco Finesse Administration Guide, Release 12.0 (1), Finesse supports the following number of phone books:
10 global phone books
300 team phone books The system supports a total of 50,000 contacts. The total number of contacts per agent across all phone books is limited to 15001. This means that an agent can access up to 1500 contacts from the phone books that are assigned to them. If an agent has more than 1500 contacts, only the first 1500 will be loaded and displayed on the Finesse out of the box phone book gadget2. If a custom gadget is built using the Finesse API, it can show all the contacts by using the range feature of the API and grabbing 1500 increments3. References:
1: Cisco Finesse Administration Guide, Release 12.0 (1) - Manage Phone Books [Cisco Finesse] - Cisco(https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_
2: Finesse Phone Book Limitation - Cisco
Community(https://community.cisco.com/t5/contact-center/finesse-phone-book-limitation/td-p/3480616)
3: Finesse Phone Book Import API and Limitations - Cisco
Community(https://community.cisco.com/t5/contact-center/finesse-phone-book-import-api-and-limitations
NEW QUESTION # 46
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool?
(Choose three.)
- A. view syslog messages
- B. collect trace files
- C. stop and start Cisco Unified CCX services
- D. monitor the health of the Cisco Unified CCX system
- E. perform backup and restore functions
Answer: A,B,D
NEW QUESTION # 47
Which three components are installed from the Cisco CRS Installer media? (Choose three.)
- A. Cisco CRS Engine
- B. Cisco Unified CallManager
- C. MS SQL Server
- D. Cisco Recording
- E. Cisco IP Telephony Windows 2000 Server OS
- F. iPlanet Web Server
Answer: A,C,D
Explanation:
Section: (none)
NEW QUESTION # 48
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
- A. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
- B. number of historical reporting sessions
- C. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
- D. number of ASR and TTS ports
- E. number of silent-monitoring and remote-monitoring sessions
- F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
Answer: B,D,E
Explanation:
Explanation
The Cisco Unified Communications Sizing Tool is a web-based tool that helps system engineers to size Cisco Unified Communications solutions, including Cisco Unified CCX. The tool can validate various parameters and requirements for a Cisco Unified CCX deployment configuration, such as the number of agents, supervisors, IVR ports, outbound ports, chat sessions, email sessions, and reporting users.
However, the tool cannot validate the following options:
The number of silent-monitoring and remote-monitoring sessions. Silent monitoring and remote monitoring are features that allow supervisors to listen to the agent's calls without being heard by the agent or the caller. The tool does not support sizing for these features,as they depend on the network bandwidth and the codec used for the calls. The tool only provides a formula to estimate the bandwidth requirement for silent monitoring and remote monitoring, based on the number of sessions, the codec, and the packet size. The formula is: Bandwidth (kbps) = Number of sessions x Codec bit rate x (1 + Network overhead). For example, if there are 10 silent-monitoring sessions using G.711 codec with a bit rate of 64 kbps and a network overhead of 20%, the bandwidth requirement is: Bandwidth (kbps) = 10 x 64 x (1 + 0.2) = 768 kbps1.
The number of historical reporting sessions. Historical reporting is a feature that allows users to generate reports on the historical data of the Cisco Unified CCX system, such as agent performance, call statistics, and queue summary. The tool does not support sizing for this feature, as it depends on the number of reporting users, the frequency and complexity of the reports, and the database size. The tool only provides some guidelines and best practices for historical reporting, such as limiting the number of concurrent reporting users to 10, scheduling the reports during off-peak hours, and purging the historical data regularly2.
The number of ASR and TTS ports. ASR (Automatic Speech Recognition) and TTS (Text-To-Speech) are features that enable voice interaction between the callers and the IVR system, using speech recognition and synthesis technologies. The tool does not support sizing for these features, as they are provided by third-party vendors, such as Nuance or LumenVox. The tool only provides some recommendations and considerations for ASR and TTS integration, such as using MRCPv2 protocol, allocating enough CPU and memory resources, and configuring the network QoS policies3.
References: Cisco Unified Contact Center Express Design Guide, Release 8.0(1), Chapter 3: Unified CCX Architecture and Capacity Planning, Section 3.2.2: Silent Monitoring and Remote Monitoring, Page 321 Cisco Unified Contact Center Express Design Guide, Release 8.0(1), Chapter 3: Unified CCX Architecture and Capacity Planning, Section 3.2.4: Historical Reporting, Page 342 Cisco Unified Contact Center Express Design Guide, Release 8.0(1), Chapter 3: Unified CCX Architecture and Capacity Planning, Section 3.2.5: ASR and TTS Integration, Page 353
NEW QUESTION # 49
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
- A. in resource configuration on Application Administration
- B. in the Cisco Supervisor Desktop
- C. in CSQ configuration on Application Administration
- D. in workflow groups on Cisco Desktop Work Flow Administrator
Answer: D
Explanation:
Explanation
Wrap-up data is a feature that allows agents to enter a code or description that indicates the outcome or purpose of a call. This data can be used for reporting and analysis purposes. To enable wrap-up data, the administrator must configure the following settings in the Cisco Desktop Work Flow Administrator:
In the Agent Desk Settings List, select the desktop setting to which you want to apply wrap-up data.
In the Work mode on Incoming parameter, select Required with Wrapup Data or Optional with Wrapup Data. This determines whether the agent must or can enter wrap-up data after an incoming call.
In the Work mode on outgoing parameter, select Required with Wrapup Data or Optional with Wrapup Data. This determines whether the agent must or can enter wrap-up data after an outgoing call.
In the Wrapup Time parameter, enter the number of seconds that the agent has to enter wrap-up data before the agent state changes to Ready or Not Ready.
In the Work Flow Groups pane, select the work flow group to which you want to assign wrap-up data reasons.
In the Available Wrapup Data pane, select the wrap-up data reasons that you want to make available for the selected work flow group, and click the right arrow button to move them to the Work Flow Wrapup Data pane.
Click the Apply button to save the changes. References:
Deploying Cisco Unified Contact Center Express (UCCXD) v6.0
Cisco Unified Contact Center Express Administration Guide, Release 11.6(1) - Chapter 4:
Configuring Workflow Groups
NEW QUESTION # 50
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
- A. embedded browser
- B. monitoring
- C. call-control buttons
- D. recording
Answer: A
Explanation:
Explanation
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, the embedded browser feature is disabled on the Cisco Agent Desktop. The embedded browser feature allows the agent to view web pages or applications within the Cisco Agent Desktop window, such as customer information, scripts, or web chat. However, this feature requires the Cisco Unified Communications Manager to provide CTI data to the Cisco Agent Desktop, which is not supported by the Cisco Unified Communications Manager Express. Therefore, the embedded browser feature is not available when using Cisco Unified Communications Manager Express as the call control system. References := Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 12.5(1) SU3, Chapter 2: Preinstallation Tasks for Cisco Unified CCX, Cisco Unified Communications Manager Express, page 2-11.
NEW QUESTION # 51
Which action would you take to convert a high availability over LAN deployment to high availability over WAN?
- A. Apply a ''WAN Standby'' license.
- B. Apply a ''Warm Standby'' license.
- C. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
- D. Do a fresh installation of the whole system as high availability over WAN.
Answer: C
Explanation:
Section: (none)
NEW QUESTION # 52
Which action would you take to convert a high availability over LAN deployment to high availability over WAN?
- A. Apply a ''WAN Standby'' license.
- B. Apply a ''Warm Standby'' license.
- C. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
- D. Do a fresh installation of the whole system as high availability over WAN.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 53
Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?
- A. in Application Administration with user data stored in the Cisco Unified Contact Center Express database
- B. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
- C. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
- D. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
Answer: A
Explanation:
Section: (none)
NEW QUESTION # 54
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
- A. Cisco Unified Communications Operating System Administration
- B. System page on Cisco Unified Contact Center Express Administration
- C. Cisco Desktop Administrator
- D. Control Center on Cisco Unified Contact Center Express Serviceability
Answer: D
Explanation:
Explanation
Control Center on Cisco Unified Contact Center Express Serviceability Comprehensive and Detailed Explanation: The Control Center on Cisco Unified Contact Center Express Serviceability is a web-based interface that allows you to start, stop, and restart Cisco Unified CCX services. You can also view the status of each service and the server on which it is running. The Control Center is accessible from the Navigation drop-down list on the Cisco Unified CCX Serviceability page. You can select either Network Services or Feature Services to manage the corresponding services. References: Cisco Unified Contact Center Express Operations Guide, Release 11.5 (1) - Cisco Unified CCX Serviceability1, Serviceability Tools1
NEW QUESTION # 55
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
- A. The My Statistics tab hosts the gadget.
- B. The Manage Customer tab hosts the gadget.
- C. The Home tab hosts the gadget.
- D. The gadget to initiate or accept a call is common and is not tied to a specific tab.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 56
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Registration Procedure
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500-052 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Cisco 500-052 exam dumps will include the following topics:
- Design a Cisco Unified Contact Center Express System Deployment 32%
- Implement a Cisco Unified Contact Center Express System 40%
- Operate a Cisco Unified Contact Center Express System 28%
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