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Peoplecert ITIL V3 Foundation Sample Questions:

1. A Service Level Agreement is?

A) An agreement between the Service Provider and their customer
B) The part of a contract that specifies responsibilities of each party
C) An agreement between the Service Provider and an internal organization
D) An agreement between a Service Provider and an external supplier

2. Which of the following is an objective of service transition?

A) To negotiate service levels for new services
B) To plan and manage the resource requirements for releases
C) To plan and manage entries in the service catalogue.
D) To provide quality knowledge of incident and problem management

3. Which of the following do Service Metrics measure?

A) The end to end service
B) Processes and functions
C) Infrastructure availability
D) Maturity and cost

4. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Resources and Capabilities
B) Services and Infrastructure
C) Utility and Warranty
D) Applications and Infrastructure

5. Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites

A) 1 and 3 only
B) All of the above
C) 1, 2 and 3 only
D) 1, 3 and 4 only

Solutions: