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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

A) Service Transition
B) Service Operation
C) Service Design
D) Continual Service Improvement

2. Which of the following is event management NOT used for?

A) Monitoring the status of configuration items
B) Recording service desk staff absence
C) Intrusion detection in the data center
D) Recording and monitoring environmental conditions in the data center

3. Which of the following is the BEST definition of an Event?

A) Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
B) An unplanned interruption to an IT service
C) Reducing or eliminating the cause of an Incident or Problem
D) The unknown cause of one or more Incidents

4. Which of the following provides resources to resolve operational and support issues during Release and Deployment?

A) Release Packaging and Build Manager
B) Evaluation
C) Service Test Manager
D) Early Life Support

5. What is the definition of an Alert?

A) An error message to the user of an application
B) An audit report that indicates areas where IT is not performing according to agreed procedures
C) A type of Incident
D) A warning that a threshold has been reached or that something has changed

Solutions: