Last Updated: Aug 12, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Topic 2: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 3: Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Topic 4: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 5: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 6: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
1. A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?
A) Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish It
B) Create three Document Checklist Items specifying the required document types tied to the Business License Application
C) Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created
D) Create an Action Plan Template with Target Object as Business License Application
E) Create three Tasks specifying the required document types for the Action Plan Template & Publish It
2. The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?
A) Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
B) Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
C) Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
D) Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
3. Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?
A) Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent.
B) Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required.
Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.
C) Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review related dependencies.
4. Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
A) Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.
B) Enable the Salesforce Scan Check for Experience Sites.
C) Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
D) Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
E) Set the external organization-wide default sharing settings for grant applications objects to Private.
5. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?
A) OmniScript conditional visibility
B) Salesforce Reports without scheduling configuration
C) Queue-based assignment only
D) Field Service scheduling with skills and service territories
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D,E | Question # 5 Answer: D |
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