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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?

A) Child FlexCards in a parent FlexCard with the Group By property
B) A Datatable element with the Group By property
C) States with conditions to filter by case status
D) flyout with child FlexCards with conditions to filter by case status

2. A client wants a survey OmniScript to be available in English, Spanish, and French. The logic is identical, but the labels and picklist values must be localized. How should the OmniStudio Consultant evaluate the most maintainable design?

A) Create three separate OmniScripts: Survey_ENG, Survey_SPA, and Survey_FRE, to ensure translation accuracy.
B) Use the Google Translate API in real time.
C) Create one OmniScript. Use Salesforce Custom Labels for all text elements and define the translations.
D) Use a Data Mapper to fetch translated text from a custom object.

3. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

A) Configure the Save property
B) Use a DataRaptor Post Action
C) Configure a ResumeStep
D) Use an Integration Procedure

4. A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
- Present the user with a customer satisfaction question that allows
them to select one option from a 1-5 satisfaction rating.
- Create a case for an account team member to follow up.
- Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

A) Radio Group, DataRaptor Post Action, and Email Action
B) Multi-Select, Remote Action, and Email Action
C) Radio Group, Remote Action, and Messaging Action
D) Edit Block, DataRaptor Post Action, and Messaging Action

5. An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards? Choose 2 answers

A) Policies including type, issue date, amount
B) Customer name, title, phone, email
C) Terms and Conditions for each policy
D) Guided troubleshooting process

Solutions: