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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?

A) Create a breakpoint at Function MESSAGE.
B) Create a breakpoint at Event MESSAGE_SEND.
C) Create a breakpoint at Statement MESSAGE.
D) Create a breakpoint at Form MESSAGE_SEND.

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) Business Process Monitoring Work Center
B) CRM_DNO_MONITOR transaction within SAP GUI
C) Incident Management Work Center
D) Transaction INCMAN

3. What are the main steps when you accept a priority 1 message? (Choose two)

A) Call the customer within the Initial Reaction Time (IRT).
B) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
C) Clarify the issue by phone to avoid additional effort in processing the message.
D) Document every activity in the message.

4. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)

A) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
B) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
C) In the element list of the Screen Painter
D) In the function key settings of the Menu Painter

5. Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)

A) START-OF-SELECTION
B) PROGRAM
C) INCLUDE
D) FORM

Solutions: