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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which NwOps Service Products can we deliver from a GNSC?

A) Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Capacity Management
B) Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Network Optimization.
C) NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration.
D) NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; Network Optimization.

2. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) The action point list serves as evidence for objective achievements.
B) It serves as the basis for contingency reserve revision.
C) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
D) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.

3. What is the difference between Project Governance and Operational Interaction according to the Operations Model?

A) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
B) Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
C) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.
D) Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.

4. Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?

A) Project Cost Adherence (PCA).
B) Actual Costs.
C) Forecast Costs (NELLE).
D) Gross Margin (GM).

5. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A) Care; Customer; GDC
B) Other Operator Spare Part supplier; NPO; GDC
C) Customer; NPO; GDC
D) Care; NPO; GDC

Solutions: