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HP Selling HP Printing and Computing Services Sample Questions:

1. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP Smart Fix
B) HP CallMe
C) HP HelpMe
D) HP Smart Friend

2. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Remote Delete
B) Data Protection
C) Defective Media Retention
D) Keep Safe

3. Which statement is true about selling services?

A) The Global Services market is not growing.
B) Consumers do not want to buy services because they are only interested in hardware.
C) Consumers represent more than 85% of the total growth through 2014.
D) Usage and Care services are less profitable than selling the hardware alone.

4. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) How HP services can positively impact their financial performance
B) The benefits of HP Smart Friend
C) The value of user advisory and premium services
D) Safeguarding their business with limited or no IT staff

5. What is the purpose of the HP Services portfolio?

A) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
B) to extend the life of Printing and Personal Systems
C) to increase hardware refreshes in the business sector
D) to increase the cost of total services

Solutions: