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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for printing and personal systems.
B) The services are defined with each partner.
C) It depends on the geography; the permitted services vary from one country to another,
D) The specialist can sell services for server, data center printer, and computer.

2. What is the purpose of the HP Services portfolio?

A) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
B) to extend the life of Printing and Personal Systems
C) to increase hardware refreshes in the business sector
D) to increase the cost of total services

3. Which service protects mobile workers in many parts of the world?

A) Accidental Travel Protection
B) Travel
C) Defective Media Retention
D) Mobility

4. Which statement is true about HP Services for consumers?

A) Consumers want to enhance their experience; they are searching for enjoyment.
B) Consumers do not believe it is important to spend money on their IT.
C) HP does not offer repair services for consumers.
D) Consumers are concerned about mission critical response times for printing and computing repairs.

5. What makes selling services attractive to sales representatives?

A) Sales representatives earn additional income on sales related to contractual services.
B) Sales representatives are entitled to personal discounts.
C) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
D) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.

Solutions: