Prepare with ISEB ISEB-ITILF exam torrent, pass for sure
Updated: Sep 07, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
|---|---|
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Related Certifications: | ITIL® Master ITIL® Strategic Leader ITIL® Managing Professional ITIL® Intermediate |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Passing Score: | 65% (26 out of 40) |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Real Exam Qty: | 40 |
| Exam Format: | Single correct answer, Closed book, Multiple choice |
| Available Languages: | English, French, Dutch, Chinese, Polish, German, Spanish, Italian, Japanese, Portuguese |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 4 Foundation Training |
| Exam Registration: | AXELOS ITIL Certification Page PeopleCert Official Registration |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 30% | - Service Management Practices
|
| ITIL Service Value System (SVS) | 20% | - Service Value Chain - Governance - ITIL Guiding Principles - Continual Improvement - Overview of the SVS |
| Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| Four Dimensions of Service Management | 15% | - Partners and Suppliers - Value Streams and Processes - Organizations and People - Information and Technology |
| Service Value Chain Activities | 20% | - Deliver and Support - Engage - Improve - Design and Transition - Obtain/Build - Plan |
ISEB The Foundation Examination - ITIL® Sample Questions:
Question 1
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A. Perform an activity
B. Be accountable for the outcome of an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Question 2
Access management is closely related to which other process?
A. Information security management
B. Change management
C. Capacity management only
D. 3rd line support
Question 3
Which one of the following is an objective of service catalogue management?
A. Negotiating and agreeing service level agreement
B. Ensuring that the service catalogue is made available to those approved to access it
C. Negotiating and agreeing operational level agreements
D. Only ensuring that adequate technical resources are available
Question 4
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A. Service level management
B. Financial management
C. Risk management
D. Demand management
Question 5
Which one of the following statements is CORRECT?
A. The configuration management system is part of the known error database
B. The configuration management system is part of the configuration management database
C. The service knowledge management system is part of the configuration management system
D. The configuration management system is part of the service knowledge management system
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |
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