Updated: Aug 26, 2026
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| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Process Automation Accredited Professional (AP-221) |
| Exam Number: | AP-221 |
| Available Languages: | English |
| Related Certifications: | Salesforce Administrator Salesforce Platform App Builder |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | Salesforce Trailhead - Process Automation Salesforce Flow Builder Learning Modules |
| Exam Registration: | Salesforce Certification Portal |
| Sample Questions: | Salesforce AP-221 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce certification platform |
| Pre Condition: | No formal prerequisite required, but familiarity with Salesforce platform fundamentals and declarative tools is recommended. |
| Section | Objectives |
|---|---|
| Topic 1: Debugging and Best Practices | - Flow debugging and error handling - Performance considerations and governance |
| Topic 2: Flow Builder Fundamentals | - Flow elements, variables, and data handling - Screen Flows and Record-Triggered Flows |
| Topic 3: Business Process Automation Implementation | - Approvals and approval automation design - Record updates, assignments, and automation orchestration |
| Topic 4: Salesforce Automation Overview | - Declarative automation tools overview (Flow, approval processes, legacy tools) - Automation use cases and business process design principles |
1. Ursa Major Solar (UMS) is evaluating Salesforce for automating its manual business processes. What should UMS keep in mind?
A) Salesforce automation tools are not supported in Salesforce Lightning.
B) Salesforce automation tools cannot update records for which OWD is Public.
C) Salesforce automation tools are not available in Salesforce Developer edition.
D) Salesforce automation tools are currently not supported in Microsoft Internet Explorer.
2. Which two business processes can be automated using an approval process?
A) Change the value in a date field to TODAY() when the Account Owner changes the 'Customer Type' field from "prospect" to "customer."
B) Create an interview record when a candidate has been selected in a recruiting process.
C) Change the status of a timecard after a Manager has reviewed it.
D) Change the address on all child Contact records when the address on the parent Account record is updated.
3. What does a Constant resource do?
A) It stores a fixed value that can be used throughout the flow.
B) It displays static text to the user.
C) It allows logic to change the data type.
D) It displays text input.
4. Universal Containers (UC) wants to notify relevant teams about potential opportunities in their region. The management would like to send notifications in a nightly email digest. Which three recipient types are available to UC when configuring email alert actions?
A) Campaign Owner
B) Account Team
C) Case Owner
D) Account Owner
E) Portal Role
5. In which three ways can a flow designer distribute flows that involve user interaction?
A) Custom Lightning Web Components
B) Lightning Pages
C) Flow Actions
D) Field Portal Mobile App
E) Microservice Frame
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: A | Question # 4 Answer: B,C,D | Question # 5 Answer: A,B,C |
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