Prepare with Huawei H21-287_V1.0 exam torrent, pass for sure
Updated: Aug 26, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
A) The average call duration is 1 minute.
B) You need 20 agents to handle the load.
C) The average speed of answer will be 20 seconds.
D) You need a number of trunks such that only 1% of calls will be blocked.
2. During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?
A) Number of concurrent agents
B) Number of trunk lines (circuits)
C) Number of IVR ports
D) Amount of storage for call recordings
3. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
A) False
B) True
4. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?
A) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
B) The IVR menu.
C) The network firewall.
D) The call recording system.
5. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?
A) Daily network bandwidth consumption.
B) The CPU utilization of the media servers.
C) The number of concurrent agents supported.
D) Daily storage consumption for call recordings in bytes.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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