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NEW QUESTION # 59
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.
- A. goal
- B. deadline
- C. urgency
- D. passed deadline
Answer: B
Explanation:
To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.
Reference: Pega Academy - Service Level Agreements (SLAs): SLAs define the expected time frames for case resolution, including goals, deadlines, and escalation actions. Setting the deadline ensures that the case meets the required resolution time frame of 3 days.
NEW QUESTION # 60
Which option represents the relationship between mixins, controls, and formats?
Response:
- A. A control specifies a mixin which defines a format.
- B. A format uses a mixin that defines a control.
- C. A mixin specifies a control which defines a format.
- D. A control specifies a format which uses a mixin.
Answer: D
NEW QUESTION # 61
Identify the name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solitons.
- A. Customer-centric
- B. Pega Express
- C. Business-first
- D. Center-out
Answer: D
Explanation:
The name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solutions isCenter-out.
* Center-out Design:
* This approach focuses on designing the core business logic and processes first (the "center") and then extending outwards to include the user interface (UI) and channels.
* By centering on the core logic, Pega ensures that the most critical aspects of the business process are well-defined and robust. This approach supports scalability and adaptability as the system grows and evolves.
References:
Pega Academy: Center-out Business Architecture
Pega Documentation: Center-out Design Principles
NEW QUESTION # 62
As a Pega Business Architect, you are encouraging project stakeholders to use Pega Platform's out-of-the-box features, such as App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC), to facilitate application development. Which of the Pega Express value are you applying to your project as a result?
Response:
- A. Design for great experiences.
- B. Accelerate time to value.
- C. Solve the business problem.
- D. Leverage the power of Pega.
Answer: D
NEW QUESTION # 63
Match the correct Answer in box:
Solution:
Determine whether the given solution is correct? Response:
- A. Correct
- B. Incorrect
Answer: A
NEW QUESTION # 64
How does the Passed Deadline interval differ from the Goal and Deadline intervals?
Response:
- A. Goal and Deadline intervals do not repeat.
- B. Passed Deadline intervals do not have Urgency values.
- C. You configure the Goal, Deadline, and Passed Deadline intervals in Dev Studio only.
- D. Passed Deadline intervals do not have escalation actions.
Answer: A
NEW QUESTION # 65
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you design the report?
Response:
- A. Summarize the case ID column by count.
- B. Create a filter for each cost center and count the case IDs.
- C. Define a function for the cost center column to total the case IDs.
- D. Summarize the regional cost centers by count.
Answer: A
NEW QUESTION # 66
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
- A. Customers submit high-priority support requests. If validated as severity 1, the Case routes to a high- priority CSR; otherwise, to the general CSR Work Group.
- B. Customers place online orders, adding items, shipping, and payment information. Different teams handle fulfillment based on the department.
- C. Employees submit self-evaluations. If the manager finds it sufficient, the Case continues; if not, it routes back to the employee.
- D. Employees submit expense reports. If expenses are less than USD1000, the Case is routed to the employee's direct manager; otherwise, to the department manager.
Answer: C,D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Approve/Reject step usage.
* A: Correct. Expense report routing based on amount uses Approve/Reject for manager approval. Extract Pega Academy, Process Design - Approvals: "Approve/Reject steps route tasks for approval, supporting conditional routing."
* B: Correct. Self-evaluation approval with rework uses Approve/Reject. Extract: Pega Academy, Process Design - Approvals: "Approve/Reject steps allow approval or return for rework."
* C: Incorrect. Order fulfillment routing is assignment-based, not approval. Extract: Pega Academy, Process Design - Routing: "Routing to teams uses assignment routing, not Approve/Reject." Pega Academy, Business Architect '23 Mission; CPBA Study Guide 8.8, Approvals; Pega Help, Configuring Approve/Reject Steps.
NEW QUESTION # 67
Consider the following scenario:
- During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process.
(Choose Two)
Response:
- A. Technical Exercise
- B. Ask Questions
- C. Notify Candidate
- D. Schedule Interview
Answer: C,D
NEW QUESTION # 68
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
Response:
- A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
- B. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
- C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
- D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
Answer: A
NEW QUESTION # 69
In which two situations do you use a Data Transform? (Choose Two)
- A. Reuse a property value in a different form.
- B. Copy data from one page to another.
- C. Create a Data Record.
- D. Create properties after creating a Case.
Answer: A,B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Data Transforms.
* A: Incorrect. Properties are defined in Data Model.Extract: Pega Academy,Data Modeling: "Properties are created in the Data Model."
* B: Incorrect. Data Records are created in Data Objects.Extract: Pega Academy,Data Modeling: "Data Records are managed in Data Objects."
* C: Correct. Data Transforms reuse values.Extract: Pega Academy,Data Management: "Data Transforms set property values for reuse."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Data Transforms; Pega Help, Configuring Data Transforms.
NEW QUESTION # 70
The first stage of your process contains an assignment step. You need create a new custom user view with appropriate fields for this step. The quickest way to do this is via the__________.
(Choose One)
Response:
- A. Case Designer, Settings Tab
- B. Case Designer, Workflow Tab
- C. Case Designer, Data Model Tab
- D. Case Designer, Views Tab
Answer: B
NEW QUESTION # 71
What type of Step typically requires contextual instructions?
- A. Collect Information
- B. Change Stage
- C. Create Case
- D. Send Email
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests step instructions.
* A: Correct. Collect Information needs user guidance.Extract: Pega Academy,Process Design: "Collect Information steps require instructions for user input."
* B: Incorrect. Send Email is automated.Extract: Pega Academy,Process Design: "Send Email steps are system-driven."
* C: Incorrect. Create Case is automated.Extract: Pega Academy,Process Design: "Create Case steps execute automatically."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Process Design; Pega Help,Step Instructions.
NEW QUESTION # 72
A case stage can be ____________.
(Choose two.)
Response:
- A. entered only if all validation requirements are met
- B. skipped, based on the result from a decision table
- C. skipped, based on a specified condition
- D. exited only when all subcases are resolved
Answer: A,C
NEW QUESTION # 73
Drag the term from below to best complete the scenario.
Solution:
Determine whether the given solution is correct? Response:
- A. Correct
- B. Incorrect
Answer: A
NEW QUESTION # 74
In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship?
Response:
- A. Make both loan request and appraisal peer case types.
- B. Make appraisal a parent case type and loan request a child case type.
- C. Make loan request a parent case type and appraisal a child case type.
- D. Make mortgage a parent case type. Make loan request and appraisal child case types.
Answer: C
NEW QUESTION # 75
Which explorers can be used to view properties for a data object in your application?
(Choose two.)
Response:
- A. Data Explorer
- B. Case Explorer
- C. Application Explorer
- D. Records Explorer
Answer: B,C
NEW QUESTION # 76
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?
Response:
- A. Add a case-wide optional action to the workflow for the address submission.
- B. Add a button to each assignment to present the customer with a form to submit a new address.
- C. Add an alternate stage to the case life cycle to change the address.
- D. Add a case-wide optional process to the case workflow to perform the address change.
Answer: D
NEW QUESTION # 77
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
- A. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
- B. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.
- C. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
- D. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
Answer: A
Explanation:
In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.
Reference: Pega Academy - Conditional processing: Configuring conditional processes in a case life cycle allows you to define actions that are executed only when certain conditions are met, providing flexibility in case handling.
NEW QUESTION # 78
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage.
Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
- A. Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.
- B. Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.
- C. Configure the Customer Survey Stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.
- D. Configure the Customer Survey Stage to never skip.
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stage configuration for conditional skipping.
* A: Incorrect. "Never skip" prevents automatic resolution when the customer declines.Extract: Pega Academy,Case Management - Stages: "Stages can be configured to skip based on conditions."
* B: Incorrect. Process-level conditions don't control stage entry; stage conditions do.Extract: Pega Academy,Process Design: "Processes execute within stages, but stage entry is controlled by stage conditions."
* C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case.Extract: Pega Academy,Case Management - Stages: "A stage can be configured to skip with a custom condition, resolving the case if the condition is met."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Case Lifecycle; Pega Help, Configuring Stages.
NEW QUESTION # 79
An application references a data element found in the Work- class. How is this rule inherited by the application?
Response:
- A. By naming PegaRULES as the built-on application.
- B. By applying pattern inheritance.
- C. By adding the ruleset that contains the property to the application.
- D. By applying directed inheritance.
Answer: D
NEW QUESTION # 80
In a Customer Service Case Type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. How do you configure this behavior?
Response:
- A. Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.
- B. Configure the Customer Survey Stage never to skip.
- C. Configure the Customer Survey Stage with a custom Condition to skip when the customer does not indicate interest in filling out a survey.
- D. Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.
Answer: D
NEW QUESTION # 81
Consider the following user story: As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator. Which two questions help you define the fields for the user view?
(Choose Two)
Response:
- A. Do the fields about the operator need to be displayed in multiple languages?
- B. Will field information about the operator be stored in an external database?
- C. What fields does the account owner need to see to add an operator?
- D. How do the fields for the operator need to be displayed?
Answer: C,D
NEW QUESTION # 82
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the ______.
- A. Case type
- B. Schedule Interview process
- C. Interview stage
- D. Schedule Interview step
Answer: D
NEW QUESTION # 83
As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC). Which Pega Express value are you applying?
- A. Accelerate time to value
- B. Solve the business problem
- C. Design for great experiences
- D. Leverage the power of Pega
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Pega Express values.
* A: Incorrect. Experience is UI-focused. Extract: Pega Academy, Pega Express: "Great experiences focus on UI design."
* B: Incorrect. Problem-solving is requirement-focused. Extract: Pega Academy, Pega Express: "Solving problems aligns with requirements."
* C: Correct. Using Pega tools leverages power. Extract: Pega Academy, Pega Express: "Leverage Pega' s tools like App Studio and PDC."
Pega Academy, Business Architect '23 Mission; CPBA Study Guide 8.8, Pega Express; Pega Help, Pega Express Values.
NEW QUESTION # 84
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