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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. According to the ITIL Guiding Principle 'Start where you are', what is the MAIN risk of starting over without considering what is already available when improving a service?

A) Losing opportunities for collaboration and shared understanding across teams
B) Overcomplicating solutions by ignoring practical, simple approaches
C) Wasting time and losing valuable existing capabilities and resources
D) Failing to gather feedback needed to guide gradual improvement

2. Which is the purpose of the 'transition' activity?

A) To develop, integrate and test digital products
B) To seamlessly introduce new products into operational environment
C) To create prototypes and specifications for products and services
D) To ensure continual alignment of product roadmap with needs of service consumers

3. What does a service journey describe?

A) The internal workflows and processes of a service provider
B) End-to-end interactions between a service provider and a service consumer
C) The sequence of value chain activities
D) The end-to-end lifecycle of a product

4. The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A) Monitor
B) Engage stakeholders
C) Evaluate
D) Direct

5. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A) By involving stakeholders and sharing information with them
B) By capturing feedback after each iteration
C) By limiting communication to management only
D) By reusing existing processes wherever possible

Solutions: