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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wann sollten Tests für einen neuen Dienst entworfen werden?

A) Nachdem der Service entworfen wurde, bevor der Service an Service Transition übergeben wird
B) Zur gleichen Zeit, in der der Dienst entworfen wurde
C) Im Rahmen des Serviceübergangs
D) Bevor der Dienst erstellt wird

2. Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?

A) Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
B) Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
C) Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
D) Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren

3. Welches der folgenden Beispiele ist KEIN Beispiel für Selbsthilfefunktionen?

A) Menügesteuerter Bereich von Selbsthilfe- und Serviceanfragen
B) Eine direkte Schnittstelle zur Back-End-Prozessverwaltungssoftware
C) Web-Frontend
D) Anforderung, den Service Desk immer für Serviceanfragen anzurufen

4. Welche der folgenden Aussagen ist korrekt?
1. Die einzige Phase des Service Management Lifecycle, in der der Wert gemessen werden kann, ist der Service Operation
2. In allen Phasen des Lebenszyklus geht es um den Wert von IT-Services

A) nur 2
B) Beides
C) Keiner der oben genannten
D) 1 nur

5. Welche der folgenden Aktivitäten fallen in die Zuständigkeit eines Lieferantenmanagers?
1) Aushandlung und Vereinbarung von Verträgen
2) Aktualisierung der Lieferanten- und Vertragsdatenbank
3) Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4) Verwaltung der Beziehungen zu internen Lieferanten

A) Keine der oben genannten
B) nur 1, 3 und 4
C) nur 1, 2 und 3
D) nur 2, 3 und 4

Solutions: