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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Praxis empfiehlt Organisationen, Kompetenzen und Techniken wie Stärken-, Schwächen-, Chancen- und Risikoanalysen (SWOT) sowie Balanced Scorecards zu entwickeln?

A) Serviceanforderungsverwaltung
B) Vorfallmanagement
C) Aktivierung ändern
D) Kontinuierliche Verbesserung

2. Was wird typischerweise durch Benachrichtigungen erkannt, die von einem IT-Dienst, CI oder Überwachungstool erstellt werden?

A) Probleme
B) Vorfälle
C) Anfragen
D) Ereignisse

3. Welche Aussage zu bekannten Fehlern und Problemen ist RICHTIG?

A) Bekannte Fehler verursachen Schwachstellen, Probleme verursachen Vorfälle
B) Bekannte Fehler werden von technischen Mitarbeitern verwaltet, Probleme werden von Service-Management-Mitarbeitern verwaltet
C) Bekannter Fehler ist der Status, der einem Problem nach seiner Analyse zugewiesen wird
D) Ein bekannter Fehler ist die Ursache für ein oder mehrere Probleme

4. Was wird in der Dimension „Partner und Lieferanten“ berücksichtigt?

A) Zusammenarbeit mit einem Integrator zur Verwaltung von Beziehungen
B) Künstliche Intelligenz nutzen
C) Kontrollen und Verfahren definieren
D) Verwendung formaler Rollen und Verantwortlichkeiten

5. Zu welchem Zweck würde die kontinuierliche Verbesserungspraxis eine SWOT-Analyse verwenden?

A) Den aktuellen Status verstehen
B) Ideen verfolgen und verwalten
C) Definition des zukünftigen gewünschten Zustands
D) Sicherstellen, dass jeder aktiv teilnimmt

Solutions: